Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the product to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference

INFORMATION ABOUT US

We operate the website www.wowpartysupplies.co.uk and our trading address is Unit C4, Star Business Centre, Marsh Way, RM13 8UP.

ORDERS

While we do accept orders from addresses outside the UK we are only prepared to accept such orders on the basis that you are agreeing to be bound by these terms and conditions and you are bound exclusively by the courts of England and Wales.

YOUR STATUS

By placing an order through our site, you warrant that:

• you are legally capable of entering into binding contracts; and
• you are at least 18 years old

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

• CONTRACT FORMATION

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (“Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation

• ·       PRODUCTS

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

5. CONSUMER RIGHTS

• ·       ORDERS

Orders are subject to the availability of Products. In the event that the Products are or become unavailable, we will notify you by email

• PERSONALISED PRODUCTS

Orders are subject to the availability of Products. In the event that the Products are or become unavailable, we will notify you by email

• When ordering Personalised Products (as defined below) you accept full responsibility for ensuring that you upload adequate quality images (where applicable) and complete the online order form accurately
• Any text or bespoke words (the “Text”) that you provide in relation to personalised Products such as personalised banners or personalised cards (“Personalised Products”) will be used by us in the manner and form that we receive the Text from you, including any deliberate or otherwise obvious spelling mistakes. We will not make any alteration to the Text
• A 'proof read’ is provided when creating your Personalised Products online to allow you to verify the Text. The ‘proof read’ is intended as a guide only and is displayed in a lower resolution for screen viewing purposes only
  • CANCELLATION OF ORDER

If you are contracting as a consumer, you may cancel a Contract at any time within fifteen working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below)

• RETURN OF PRODUCTS

To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation

• BESPOKE PRODUCTS

You will not have any right to cancel a Contract for the supply of any of the following Products: Personalised Products that have produced to your specific requirements; or banners, cards and invitations

AVAILABILITY AND DELIVERY

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will deliver the Products ordered to the delivery address supplied by you

RISK AND TITLE

• RISK

The Products will be your responsibility from the time of delivery

• TITLE

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges

 PRICE AND PAYMENT

• PRICE

The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error

• VAT

Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect

• CHANGE IN PRICE

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation

• ERROR

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it

• MISTAKE

If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price

• CREDIT CARDS

Payment for all Products must be by credit or debit card. We accept payment with Visa, MasterCard, Visa Debit, Maestro, Solo.